Google Play & App Store Account Deletion Portal
Official Policy for HomeDNADelete your HomeDNA account
This page explains how to delete your HomeDNA account and what happens to your sign-in, profile, and the home records stored on your phone.
Before you delete:Save a backup file first if you want to keep your property records. Open Profile → Backup and export your file to Files, iCloud, or Google Drive. Once your account is deleted, your sign-in cannot be restored.
Option 1 (Fastest)
Delete in the App
Immediate execution. You must be signed into the app.
- 1Open the HomeDNA mobile app.
- 2On the Home screen, tap your avatar to open Profile.
- 3Scroll down and tap Delete account at the bottom.
- 4Choose whether to also erase the home records on this phone.
- 5Type
DELETEto confirm. - 6Tap Delete account. The account is removed immediately.
If deletion fails due to network trouble, check connection or proceed with Option 2 below.
Option 2 (Web Request)
Delete without the App
If you cannot open the app or lost device access, email us. We process verified requests within 30 days.
Subject line: Delete my HomeDNA account
Recipient: info@tenforty.tax
There is no charge for account deletion. You will receive email confirmation once your deletion is completed.
Data Deletion Breakdown
What We Permanently Delete
- Your sign-in: Email address, hashed password, and Google or Apple provider links.
- Your profile: Email, display name, and onboarding flags on Supabase.
- Apple Sign-In Token: We ask Apple to revoke the token granted to HomeDNA.
- Server-side data: Any announcements or account rows tied to the user ID.
What Stays (Local to You)
- Device records: Data on your phone stays unless you check “Also erase my home data” or delete the app. We have no remote access to erase your physical phone.
- Exported backups: Files saved to iCloud, Google Drive, or email stay until you delete them there. We never received them.
- Passphrases: Passphrases are never transmitted to us; any encrypted backup remains readable only with your passphrase.
Deleting your HomeDNA account does NOT delete your underlying Google Account or Apple ID.
HomeDNA Legal & Compliance Center